In this project, we investigate the organizational and professional conditions under which personnel working in municipal welfare services can improve their work-related well-being. Using a combination of quantitative (survey) and qualitative (interviews) methods, we focus on occupations and professions that have historically suffered from stress, burnout, anxiety, and other forms of diminished work-related well-being. By linking our study to two system-threatening crises — the COVID-19 pandemic (2020–2024) and the wildfires of 2018 — we draw on the experiences and insights identified by welfare personnel themselves as central to the decrease or increase of well-being in the workplace.