This project focuses on the role that documentation plays in the need assessment process that older people in need of help and support undergo when trying to access eldercare services. The reason why this is the focus of this two-study project is that there are surprisingly few studies – both in Sweden and internationally - that specifically focus on this. The project aims therefore to shed light on how care managers within eldercare reason about documentation practices in general, and especially in light of the increasing demands for standardization that are placed on welfare representatives. In addition, the project aims to analyze case files so that we also can shed light on what (and how) care managers within eldercare actually document. Thus, by bringing attention to care managers’ own reasoning about, among others, the role that standardization plays on documentation, as well as their actual documentation practices, this project aims to contribute to the national debate on these matters in general and eldercare in particular. The project started in 2021. In 2023, we secured external funding from the Kamprad Family Foundation for Entrepreneurship, Research, and Charity [grant #20233080], which allows us to complete the project by 2026.