In the research project "Asking about violence", funded by Forte, we examine recorded phone calls between professionals and clients at the Social Insurance Agency in Sweden, as well as interviews with case officers. All data consist of audio files (mainly wav), which will be transcribed using Whisper. Transcribed interviews will then be analyzed using Thematic Analysis, and selected parts of the phone calls will be re-transcribed manually using Jefferson notation, and analyzed using conversation analysis. Data are primarily in Swedish and contain sensitive personal details. All persons in recordings have consented and the project has undergone ethical trial.