Use this form to request support for NAISS systems and services (including the SUPR portal itself). If you have multiple issues that are not related, please use the form multiple times, once for each issue.

Login to SUPR

If you can login to SUPR, please use the button below before you fill in the rest of the form. You will not have to enter name and email manually, and you will get help selecting the relevant project.

Login to SUPR

Contact Information


Email address:

Confirm Email address:

As a human, you should not see the field below. It is a trap for spam bots. Do not enter anything.

To let us know you are a human, please answer this simple math question:
What is the sum of 87 and 9?

Problem Type

Select the problem type that best describes what you want support for. If no other type is appropriate, select Other issues.

Centre and Resource

If your problem is not related to a centre or a resource, you do not have to select something here.

If your problem is related to a specific resource at a centre, select that. If your problem is related to multiple resources at a centre (or no resource listed here at all), select the centre and mention the resources in the problem description below.


If your problem is related to a specific project, enter the project name (something like "NAISS 2023/99-42" or a similar short name for centre local projects).


You may select up to five categories related to your problem from the list below of programming languages, software tools and frameworks. Doing this helps us route the support request to the right people.


Provide a concise one-line summary of your problem. It will be used as the subject line in emails about this problem. A good summary makes it easier for the issue to reach the correct persons.

Do not use only generic phrases like "Help", "Problem", "Question", etc.


When you submit your request, you will get an automatic email from the NAISS support system. You can reply to that email to add attachments (for example screenshots) if needed, and to provide updated information.